If you're going to have a successful fitness center, you need a knowledgeable and enthusiastic team of employees working in your center. Like any business, a fitness center relies on customer satisfaction to survive and thrive, and customer satisfaction ultimately comes down to good customer service.
No matter how beautiful your facility is or appealing the equipment and offerings inside your fitness center, the success of your facility will almost always boil down to one vital component: the people. So how can you bring the very best employees onboard? Here are three key tips from our VP of Human Resource Operations Meredith DePersia: